सामान्य प्रश्न / होटल नियम और शर्तों

Is there an air-conditioning system in the hotel / hotel room?

Whether the season tends to winter or in summer, the Grand Hotel Empire does not feel like it, as the entire hotel and all rooms are fully air-conditioned.

Do you offer a selection of daily newspapers?

Grand Hotel Empire offers a selection of free daily press, which you can read in the lobby or in our breakfast area.

Does the hotel offer free wireless internet in the hotel room / hotel?

Our modern design hotel in Frankfurt offers you free wireless internet throughout the hotel and on the hotel rooms.

All our rooms are equipped with free Wi-Fi.

Simply enter your username and password, which you receive at the reception, in your browser and you are already online.

Book your stay at the Grand Hotel Empire now and enjoy stress-free days!

Is there a television in the hotel / hotel room?

Television can be found in every room, lobby and restaurant.

The Grand Hotel Empire provides free TV channels on all hotel rooms.

Besides German and English channels you can find channels in different languages from different countries.

Does the Grand Hotel Empire offer parking facilities?


For your stay at the Grand Hotel Empire, we offer limited parking, subject to availability, at a surcharge of € 15 per day / vehicle, until the departure day 12:00. You will find our parking garage next to our hotel in

Parkgarage Hauptbahnhof Süd (Gutleutstr. 112-116).

A mandatory reservation is required directly at the hotel and must be confirmed by the hotel.

So you reach our Parking(Please click here–>)

Smoking in the room and in the hotel forbidden?

Unfortunately all our rooms and also the general non-smoking areas.

All our rooms are newly furnished and have been designated as non-smoking rooms from the beginning.

You can smoke in our roof terrace during our early morning hours (Mon-Fri: 6:30 am – 10 am, Sat & Sun: 7 am – 11 pm) or restaurant time (6 pm – 10 pm) on Roof-terrace.

Do you have shuttle service to and from the airport?

Our local shuttle service will take you to the airport. Shuttleservice to the airport will cost at least € 30 per trip.

We will be happy to travel to other destinations in the surrounding area during your stay. Contact us and we will create an individual offer for you.

Is the Suana, spa and fitness center available 24 hours?

Fitness Center is available 24 hours a day.

Our sauna and the steam bath are available 24 hours a day, for an extra charge of 7.00 € per person.

For our Supeiror Zi guests are free to use the sauna and the steam bath.


Is there a restaurant and bar in the hotel?

Our restaurant the bar with roof terrace is located on the 8th floor.

The restaurant offers you a variety of culinary delights, enjoy our offer, from the delicate appetizer to the exquisite dessert, we offer you everything that the heart desires at national and international dishes.

The restaurant and the bar are open every day from 6 pm to 10 pm.

Our special service, the beautiful view with the view over Frankfurt make a visit to our restaurant an experience. You can end the evening at our hotel bar.


Is the breakfast included in the room rate and how is it?

Our rich breakfast buffet offers everything you need for a good start to the day, from cold to hot dishes.

Breakfast time on Mon – Fri is 06.30 – 10.00am and on Sat and Sun is 7am – 11am.

Currently the breakfast price is included in the room rate.

Is the hotel located in a central location?

The Grand Hotel Empire is located directly at Frankfurt Central Station, the hub for local and long-distance transport (train, subway, bus & tram, long distance bus) and is thus the ideal starting point, whether professional or private all attractions of Frankfurt within minutes, either on foot or by public transport. Messe Frankfurt is a 5-minute underground or suburban train ride away.

Does the hotel offer 24-hour service / Is reception open 24 hours?

Our reception has 24 students.

Does the hotel offer 24-hour service / Is reception open 24 hours?

Our reception i24 Hours at your Service.

Can children sleep for free?

All children are welcome, children up to 2 years receive a free baby bed in their parents’ room.

One child under 12 years stays free of charge in a baby cot.

What is the check-in and check-out time and is late departure possible?

Check-in is from 12 noon and on the day of departure your rooms are available until 12:00. We can still keep your luggage for you after check-out.

Late departure is possible depending on available. Excluding the trade fair, guests will be charged extra 10 € per room per hour until 16:00. Roof is charged all day price for the room.

What kind of payment do you accept?

We accept American Express, Visa, Mastercard and EC-cards.

Of course, you can easily pay in cash. We will gladly accept, after prior consultation, also cost assumptions.

Are pets allowed in the hotel?

Pets are not allowed in our hotel.